Privacy and personal data
Privacy Policy
This Privacy Policy explains how Mospirel collects, uses, and handles personal data submitted through this website. It applies to visitors and to people who contact us through the contact form, by phone, or by email. Mospirel is a Singapore-registered business and acts as the operator of this site.
Contents
Data we collect
What reaches us depends on how you get in touch and how much you choose to share.
We collect the information you provide when you submit the contact form: your name, company name, email address, phone number, and the content of your message. If you call the business line, we may record the details you give us for the purpose of responding — the reason for your call, the software or module you are asking about, and any reference you share so we can follow up accurately.
We also collect limited technical data from your visit, such as pages viewed, as described in the Cookie Policy. That data helps us understand which parts of the site people actually use, and it is kept separate from the enquiry details you send us directly.
-
Details you type into the form
Name, company, email, phone number, and the message itself. Nothing is required beyond what we need to reply to you properly.
-
Details you give on a call
Notes taken during a conversation about a demo, a quotation, or a support question, kept so the next person who helps you has the full picture.
-
Account records
If you become a customer, we keep the contact and support records linked to your account for as long as the relationship and our legal duties require.
-
Technical data from your visit
Pages viewed and similar usage information, handled as described in the Cookie Policy rather than as part of your enquiry record.
Why we collect it
Every enquiry we receive is answered by a person, so the details we keep are the ones that make that reply useful.
We use your data to respond to your enquiry, provide a demo or quotation, and support your account if you become a customer. We may use your contact details to follow up on a request you made. We do not use contact form data for unrelated marketing without your consent.
Answering your question about cloud accounting software, a module, or an implementation timeline.
Preparing a demo or a quotation that matches your company size and the way you currently keep books.
Supporting your account after setup, so a colleague can pick up your case without starting over.
Following up on a request you made, and nothing beyond it unless you tell us otherwise.
Legal basis and consent
By submitting the contact form, you consent to us using your details to respond to your enquiry. Where you have asked for a quotation or a demo, we rely on that request as the basis for contact. You can withdraw consent for future contact at any time by using the contact details below.
Withdrawing consent is straightforward and does not affect anything already done with your data while your request was active. If you ask us to stop contacting you, we will note that on your record and keep only what we need to honour the request and meet our own record-keeping duties.
You send the form
Your consent covers replying to the enquiry you wrote. That is the scope we work within.
You ask for a quote or demo
Your request is the basis for the follow-up contact needed to prepare and discuss it.
You change your mind
Tell us by phone or email and we will stop future contact from that point.
Sharing and disclosure
We do not sell your personal data. We may share it with service providers who help us operate the site or provide support, and only to the extent needed for that purpose. We may disclose data where required by Singapore law or a valid legal request.
Where your data may go
- To providers who keep this website running
- To support staff handling your enquiry or account
- To authorities when Singapore law requires it
- Nowhere else without your consent
Retention
We keep contact form submissions for as long as needed to handle your enquiry and any resulting relationship. Account and support records are kept for the period required for business and legal purposes. When data is no longer needed, we delete or anonymise it.
- Contact form submissions
- Kept while we handle the enquiry and any relationship that follows from it, then deleted or anonymised once no longer needed.
- Account and support records
- Held for the period required for business and legal purposes, including the record-keeping duties that apply to a Singapore-registered business.
- Usage data from your visit
- Handled under the Cookie Policy, with the retention described there.
- Withdrawn consent records
- Kept in minimal form so we can honour your request to stop future contact.
Your rights
You can request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. To make a request, use the contact form or the business phone number below. We will respond within a reasonable period and may ask you to verify your identity.
How to reach us about a request
Call +65 6236 2794 during business hours, Monday to Friday, 9:00 AM to 6:00 PM SGT, or email [email protected].
Access
Ask what personal data we hold about you and receive a copy of it.
Correction
Tell us if a name, number, or company detail is wrong and we will update it.
Deletion
Request removal where it applies, and we will explain anything we are required to keep.
Withdrawing consent
Ask us to stop future contact at any time, by phone or email.
Security
We use access controls and individual logins to protect data, and we limit who can view contact submissions. No method of transmission or storage is free of risk, so we cannot promise absolute security, but we take reasonable steps to protect the information you provide.
If you would rather not send sensitive details through the form, call the business phone line and we will take the information over the phone instead. Never send passwords or full bank credentials through the contact form.
Individual logins
Staff access their own accounts rather than sharing a single login.
Limited visibility
Only the people handling your enquiry or account can open your submission.
Removal when done
Records are deleted or anonymised once they are no longer needed.
A phone alternative
Prefer not to write it down? Call +65 6236 2794 instead.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The current version is published on this page. Continued use of the site after an update means you accept the revised policy.
If a change affects how we handle the details you already sent us, we will make that clear on this page rather than leave you to compare versions yourself.
Related documents
This policy works alongside the pages below, which cover how the site itself behaves.
Contact
For privacy questions or requests, use the contact form on this site or call the business phone number listed below. Our registered office address and corporate registration details are also shown here for reference.
Business phone: +65 6236 2794
Email: [email protected]
Registered office: 71 Robinson Road, #14-01, Singapore 068895
Working hours: Monday to Friday, 9:00 AM – 6:00 PM (SGT)
Mospirel Cloud Accounting is a Singapore-registered business. Corporate registration details are listed in the footer of every page of this site.
Privacy questions we answer
What happens after I send the contact form?
Your details reach the team handling enquiries. We use them to reply to what you asked, and we keep the message only while it is needed for that reply and any relationship that follows.
Can I ask you to delete my details?
Yes. Call or email us with the request. We will delete what we can and explain anything we are required to keep for business or legal reasons.
Do you sell contact details to anyone?
No. Your details are not sold. They may be shared with service providers who help us run the site or support your account, only as far as that work needs.
How do I stop hearing from you?
Withdraw consent by phone or email and we will stop future contact. If you are an active customer, we will explain which service messages are still needed to run your account.
Questions about your data
Talk to the team handling your account
If anything on this page is unclear, or you want to make a privacy request, our line is open Monday to Friday, 9:00 AM to 6:00 PM SGT.